Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Opened perfumes
• Used products
• Products damaged through misuse or negligence
• Products purchased on clearance or special promotion, unless defective

Returns will only be accepted in the following circumstances:

• The incorrect item was supplied.
• The product arrived damaged or leaking.
• The product is defective upon delivery.

Customers must notify DuNoir Parfum within 7 days of receiving their order and provide photographs of the product and packaging where applicable.

Once the returned product has been inspected and approved:

• A replacement product may be sent, or
• A refund may be processed via the original payment method.

Shipping fees are non-refundable unless the return is due to an error by DuNoir Parfum.